Enablement Initiatives
Please note, all projects listed below adhered to strict branding, design, and style guidelines.
Uptempo University (formerly Allocadia Academy)
In 2019, Jef authored and championed the proposal for Allocadia Academy, Allocadia’s first global on-demand training platform; designed to scale enablement across the expanding customer base. Once approved, Jef led a cross-functional project team of eight, including an instructional design firm, LMS administrator, and internal subject matter experts. Together, they transformed six 2-hour instructor-led training sessions into a multimedia learning experience focused on standardized project functionality and core product workflows.
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By 2021, Allocadia Academy evolved into Uptempo University, supporting a broader product ecosystem and company-wide enablement initiatives. The platform expanded to deliver product training across three applications, onboarding programs for the Customer Experience teams, and strategic enablement for major product and process launches. This initiative laid the foundation for a scalable, engaging, and measurable learning experience that continues to drive customer success and internal alignment.
Product Documentation & Enablement Resources
As the original creator and content strategist behind Allocadia’s Help Center, Jef launched a unified support and enablement hub that combined Allocadia support with rich, multimedia product documentation.
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Following Allocadia’s merger with BrandMaker and Hive9, Jef led the joint enablement team in developing platform-specific documentation for all products, ensuring seamless access within each application. Later spearheading the transition of BrandMaker’s legacy PDF user guides into a modern, searchable online knowledge base.
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By 2025, Jef oversaw the amalgamation of Allocadia, BrandMaker, Hive9 and Uptempo’s knowledge bases into a single, centralized Help Center—streamlining user experience and consolidating reporting into one scalable tool. This initiative transformed fragmented support resources into a cohesive, data-driven enablement ecosystem that continues to support customers and internal teams across the Uptempo suite.
Uptempo Customer Experience Onboarding Program
In 2023, Jef led a cross-functional initiative to design and launch a role-based, multimedia onboarding program for Uptempo’s Customer Experience (CX) organization, serving both new hires and existing employees. She partnered with representatives from each CX function and People & Culture to ensure the program addressed the specific knowledge and skill requirements of every role.
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To build a scalable and learner-centric curriculum, Jef trained team members to conduct effective subject matter expert interviews, enabling the capture of nuanced insights and translating them into actionable learning. She guided the team through the development of clear learning objectives, curriculum outlines, mixed media content, hands-on training, and skill-testing knowledge checks.
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Under Jef’s leadership, the onboarding framework became a cornerstone of CX enablement—accelerating ramp time, fostering cross-functional alignment, and reinforcing a culture of continuous learning.
Uptempo Continuous Learning
Jef initiated and curated a biweekly professional development series as part of Uptempo’s Education team enablement strategy. Originally launched as the “Continuous Learning Series,” the program embedded a 5-minute learning segment into each team meeting, with rotating ownership among team members. Each participant selected a topic relevant to their role or peers—often inspired by recent webinars, articles, books, or training experiences—and delivered a concise, engaging session to spark discussion and shared growth.
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Topics ranged widely, reflecting both tactical and personal development themes, including facilitating interviews, mindfulness, time management, project management fundamentals, and email and desktop organization. Recognizing the broader organizational value of these insights, Jef introduced a peer voting system to identify standout sessions. Selected topics were then adapted into online, self-paced learning modules and published to Uptempo University, extending their reach across the company.
This grassroots initiative fostered a culture of continuous learning, empowered team-led knowledge sharing, and enriched Uptempo’s internal enablement ecosystem with timely, role-relevant content.
Allocadia's Onboarding Intensive for Employees and Partners
In 2014, Jef proposed, designed, and launched Allocadia’s Onboarding Intensive—a comprehensive enablement program that certified participants to implement Allocadia for customers. The original format featured a 5-day, in-person instructor-led training series paired with a remote case study, equipping learners with hands-on experience in data analysis, platform configuration, system integration, and communications.
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Jef led the program from its inception through October 2025, continuously evolving the curriculum to reflect product releases, process improvements, and real-world customer scenarios. She oversaw biannual reviews to ensure the training remained relevant, actionable, and aligned with implementation best practices. The Onboarding Intensive became a cornerstone of Allocadia’s GTM strategy, accelerating partner readiness and reinforcing implementation excellence across the global ecosystem.